Terms & Conditions
These terms and any contract between us, are only in the English language.
1. Information about us
We operate the website www.ajiblondon.com. We are Ajib London Ltd, a company registered in England and Wales under company number 9584852 and with our registered office at 17 Gray Court, Marsh Road, Pinner, HA55PD.
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
3. The contract between us
3.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2 After you place an order and we receive payment for the product and all applicable delivery charges in advance, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of the order will take place as described in clause 3.3.
3.3 We will confirm our acceptance to you by sending you an email containing the details of your order. The contract between us will only be formed when we send you this email.
3.4 If we are unable to supply you with a product, for example because that product is not in stock or no longer available, because we do not deliver to your area or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
4.1 The prices payable for goods that you order are as set out in our website at the time you submit your order. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.
4.2 If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
4.3 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on the Shipping & Tariffs page.
5. Right for you to cancel your contract
5.1 If you are a consumer, you have a legal right to cancel a contract during the period set out below in clause 5.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you notify us of your decision to cancel the contract and receive a refund.
5.2 Your legal right to cancel a contract starts from the date on which we email you to confirm our acceptance of your order, which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Contract for a single product (which is not delivered in instalments on separate days)
The end date is the end of 10 working days after the day on which you receive the product.
Contract for either:
one product which is delivered in instalments on separate days, or
multiple products which are delivered on separate days.
The end date is 10 working days after the day on which you receive the last instalment of the product or the last of the separate products ordered.
Contract for the regular delivery of a product over a set period
The end date is 10 working days after the day on which you receive the first delivery of the products.
5.3 To cancel a contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at email@example.com. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
5.4 If you cancel your contract we will:
a.) refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
b.) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
c.) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
5.5 If you have returned the products to us under this clause because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
5.6 We will refund you on the credit card or debit card used by you to pay.
5.7 If a product has been delivered to you before you decide to cancel your contract:
(1) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. Our returns address is 17 Gray Court, Marsh Road, Pinner, HA55PD. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(ii) unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the product from you, we will charge you the direct cost to us of collection.
6.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.2 Delivery will be made as soon as possible after your order is accepted and in any event within an estimated 7 working days of your order.
6.3 You will become the owner of the goods you have ordered when they have been delivered to the address you gave us and the products will be your responsibility from that time.
6.4 You own the products once we have received payment in full, including all applicable delivery charges.
7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
7.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.3 We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or defective products under the Consumer Protection Act 1987.
7.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act or event beyond our reasonable control.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 17 Gray Court, Marsh Road, Pinner, HA55PD and all notices from us to you will be displayed on our website from to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. How we use your personal information
11. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing law and jurisdiction
Please note that these terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.